faq [Seed.ST]
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faq [2020/04/01 11:54]
admin
faq [2020/04/06 16:22] (current)
admin
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   - In this command prompt type "ping **euxxx.seed.st**" where **euxxx.seed.st** is the address you copied in step 2.  Press enter. {{:ipstep2.gif?linkonly|image}}   - In this command prompt type "ping **euxxx.seed.st**" where **euxxx.seed.st** is the address you copied in step 2.  Press enter. {{:ipstep2.gif?linkonly|image}}
   - This will display the IP address as seen in the image above.   - This will display the IP address as seen in the image above.
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 +++++PayPal says you suspended my automatic payment, what now? |
 +  * Firstly, WE did not cancel your subscription, PayPal did - the e-mail is misleading.
 +  * Some time in late 2018, PayPal made a sweeping change to our account that seems to have broken re-attempts on failed subscription payments.
 +  * You will get this e-mail if you have an expired credit card, if you lost and replaced your card but didn't update PayPal, or if you had insufficient balance when PayPal tried to bill you.
 +  * Before they made this change they would attempt to bill you 3 times before ending your subscription, now they only make one attempt and the account is immediately closed.  We have been in touch with PayPal but they are apparently unable to fix the issue.
 +  * FOR NOW, there is nothing we can do - once you receive that e-mail, your account is immediately deleted on our end and the only thing you can do is sign up for a new subscription again.
 +  * We are working on a solution to mitigate the issue but we have no ETA at the moment.
 ++++ ++++
 ++++How can i change my payment source? | ++++How can i change my payment source? |
faq.txt · Last modified: 2020/04/06 16:22 by admin